This is probably one of the harder blogs for me to write, because we did not have a great experience here. That being said, I still want to encourage people to try it, because I love that Pullman has a local brewery!
First the positives. The beer was really good. I had a pumpkin porter and it was delicious!! They also have cocktails and beertails, which I think is really fun! The atmosphere is also great! Lots for the half pints to look at! They also have high chairs which I always appreciate. The food was also pretty decent (What is not to love about a Cougar Gold Grilled Cheese?!?).
Now, sadly, for the reason I will probably never go back. I’ve never been treated so poorly by a brewery. First, it was dad’s weekend in Pullman, so I took that into consideration as we waited patiently for a table. For the two hours we were sitting waiting there were FOUR tables that were open with no one sitting at them. People kept leaving left and right not happy–but we had research to do, so we waited!
Finally someone in our party went and asked about the open tables. They were met with a snarky response from the hostess about the fact that they were for reservations, and that “it’s not always about open tables, sometimes we are waiting for servers.” Which was funny considering they have a very small restaurant and yet still have two hostesses and they had LOTS of servers.
Once we were finally sat down (over two hours after we go there) the poor bartender was working the bar AND doing the serving for us while those same two hostesses sat out at the front area shooting the breeze. It took about 20 minutes for our drinks to get there and then another 10 before we ordered. It was a mess.
I do not own a brewery or a restaurant, so you can take my comments as you like. I am however a former waitress AND a business teacher–so here is my opinion: don’t take reservations on days where there are lots of people in town! Most breweries don’t take them, and you are losing out on lots of business while you wait for people to show up. We probably saw almost 40-50 people leave because they waited so long.
My recommendation, if you and your half pints visit Pullman (or just you do) try out Sellas or Birch and Barley. Still great food, still great beers and a little better service!
Mom’s Favorite Brew: The Coffee Stout
Dad’s Favorite Brew: Over the Hop IPA